Pebble is a support engineering platform that helps teams resolve customer issues faster by combining support, engineering, and operational workflows in one system. It works across tools like Slack, Intercom, Zendesk, Jira, Linear, GitHub, and observability systems to provide full company context and reduce back-and-forth between teams.
The product can draft support replies, auto-resolve known issues, run diagnostic queries, detect duplicates, route tickets to the right engineer, and create engineering tickets with relevant context. It also helps keep documentation current, supports internal Q&A, and assists with pull request walkthroughs and code review so teams can ship fixes more quickly.
Pebble is designed to give support teams the evidence behind every answer, linking responses to logs, code, and configuration so fixes can be reviewed and trusted before they are sent. Its workflows are intended to reduce manual investigation, improve accuracy, and help teams handle more tickets without increasing engineering load.
Customers can book a demo to see how Pebble works and learn how it fits into their existing support stack. For additional help or inquiries, customers can contact the company by email at hello@heypebble.com.
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